Workforce management is essential for retail companies to use human resources effectively. Quick changes in operations due to unexpected delays or cancellations in tasks make workforce management is a complex problem. For these reason, proper optimization models are needed for managing workforce effectively in retail, especially in logistics and customer relations.

Our optimization models make it possible to manage and coordinate workforce effectively. Thanks to utilization of optimization models in the workforce management, companies can decrease the average delivery time, response duration to customers requests and reduce costs.