Traditional customer analytics methods are not sufficient for the dynamics of energy industry. Innovative customer analytics solutions are needed which consider energy specific problems which may lead customer losses such as outage management, pricing and billing, call center and quick response.

Descriptive analysis is performed in first place to understand the customer profiles using available customer data.

We deliver the customer analytics efforts in;

- Churn prevention

- Customer lifetime value

- Customer segmentation

- Next best action/offering

Customer analytics solutions will help energy companies understand the customer profiles and identify customers with high churn risk. As a result, energy companies can boost the performance of their sales, marketing, and service quality using these insights to prevent customer losses.